How to Edit or Delete a Google Review (Step by Step)

The short answer

If you wrote the review, you can edit or delete it yourself at any time in Google Maps: find it in your reviews, open the More menu (three dots) next to it, and choose Edit review or Delete review. If you own the business, you can't edit or delete a customer's review, but you can reply publicly, report a review that breaks Google's policies, and, once you've fixed the problem, politely ask the customer whether they'd like to update it.

Editing lets you change the star rating, the text and the photos. The review's date changes to the date of your latest edit.
Deleting removes your review and your star rating from the business's profile. There's no undo.
Can't see the option? You're most likely signed in to a different Google account from the one you used to write the review.
Business owners: reply, report policy violations, and ask (once, without pressure or incentives). That's the full toolkit.

What you want to do	The person who wrote the review	The business owner
Change the text or star rating	Yes, any time	No
Delete the review	Yes	No
Post a public reply under the review	No	Yes
Report the review for breaking Google's policies	Yes	Yes
Ask for the review to be updated	Not applicable	Yes, politely, with no incentive or pressure

How to edit your Google review on a computer

You edit a review from the same Google account you used to post it. Before you start, check the profile picture in the top-right corner of Google Maps. If it isn't the account you reviewed with, click it and switch accounts.

Open Google Maps in your browser.
Click the Menu icon (three horizontal lines) in the top-left corner.
Click Your contributions, then open the Reviews tab.
Find the review you want to change and click More (the three dots) next to it.
Choose Edit review.
Change the star rating, rewrite or shorten the text, or add and remove photos.
Click Post to save your changes.

You can also find your review on the business's own listing. Search for the business in Google Maps, open its reviews, and your own review is often shown near the top, with an option to edit it.

What you can change: the star rating, the written review, and the photos or videos attached to it. You can't change which business the review is about. If you reviewed the wrong place, delete it and write a new review on the right listing.

How to edit your Google review on your phone

The steps are the same on Android and iPhone in the Google Maps app. Google moves menu items around between app versions, so if your screen looks slightly different, look for your profile and a list of your reviews.

Open the Google Maps app and make sure you're signed in to the account you reviewed with.
Tap Contribute at the bottom of the screen, then tap View your profile. (In some versions you tap your profile picture in the top-right corner instead, then Your profile or Your contributions.)
Scroll down and tap See all reviews.
Next to the review you want to change, tap More (three dots), then Edit review.
Make your changes and tap Post.

If the menu doesn't match these steps at all, update the Google Maps app first. Older versions of the app can behave differently, and Google itself suggests updating Maps if you have trouble with reviews.

How to delete a Google review

Deleting uses the same path as editing. You just pick a different option at the end.

On a computer:

Open Google Maps and check you're signed in to the right account.
Click Menu, then Your contributions, then Reviews.
Click More next to the review.
Choose Delete review and confirm.

On a phone (Android or iPhone):

Open the Google Maps app.
Tap Contribute, then View your profile (or tap your profile picture, then your profile).
Tap See all reviews.
Tap More next to the review, choose Delete review, and confirm.

Before you delete, consider editing instead

If the business has since fixed the problem, an edited review is often more useful to other customers than a deleted one. You can say what went wrong and how it was put right, and adjust the stars to match. Deleting removes your experience from the record altogether.

Deleting more than one review

Google Maps doesn't offer a "delete all" button for reviews, so you delete them one at a time from your reviews list. If you delete your entire Google account, the reviews posted from that account are removed along with it. That's a drastic step, and it affects your other Google services, so only do it if you mean to close the account anyway.

What happens after you edit or delete a review

Google doesn't document every detail of what happens behind the scenes, so here's what you can reasonably expect.

After you edit:

Your review shows the date of your latest edit as its post date, rather than the original date.
The edited version goes through Google's automated checks, so it may not look updated to everyone straight away. If it doesn't appear after a while, see how long Google reviews take to post.
If the business owner had already replied, their reply stays under your review. It may now be answering something you no longer say, and the owner can edit their reply if they want to.
Business owners may be notified when a review of their business is updated.

After you delete:

The review disappears from the business's profile and from your list of contributions.
Your star rating no longer counts towards the business's average. Google doesn't say how quickly the displayed average and review count refresh.
You can't undo a deletion. Neither you nor the business can bring the review back.
You can write a new review of the same place later if you want to. Each Google account can only have one review per place at a time, so this works because the old one is gone.

Why you can't see the option to edit or delete

If there's no More menu or no edit option next to your review, one of these is usually the reason.

You're signed in to a different Google account. This is the most common cause. Many people have a personal account, a work account and an old account on the same phone or browser. Check the profile picture, switch accounts, and look again.
You're looking at the business listing, not your own reviews. Other people's reviews don't have an edit option. Go through Your contributions (desktop) or your profile (app) to see the reviews you wrote.
The review isn't actually on Google. It's easy to mix up platforms. If you left the review on Yelp, Facebook or Tripadvisor, you'll need to edit it there.
Google never published it, or removed it. Reviews that break Google's content policies can be held or taken down. Google shows the status of your content, including removed or rejected reviews, on your Google Maps profile, and it sometimes sends an email explaining why.
Your app is out of date. Update Google Maps and try again.
The business listing changed. If a listing was merged with a duplicate, moved or removed, its reviews may be temporarily missing or tied to a different listing.

If none of these fit and you're sure the review is live and posted from the account you're signed in to, try the other method: if you've been using the app, try Google Maps on a computer, or the other way around.

If you're the business owner: what you can and can't do

Many of the searches for "how to edit a Google review" come from business owners who want a review changed. Here's where the lines are.

What you can't do

Edit a customer's review. You can't change their words or their star rating. No setting in your Google Business Profile does this, and no legitimate tool can either.
Delete a review just because it's negative. Google removes reviews that break its policies, not reviews a business disagrees with. Google says it doesn't take sides when a business and a customer disagree about the facts.
Offer something in return. Offering a discount, refund, free service or any other incentive in exchange for changing or removing a review is against Google's policies. So is offering incentives for posting reviews in the first place.
Pressure the customer. Repeated messages, calls or implied consequences can make things worse, and the customer may say so publicly.

What you can do

1. Reply publicly. A calm, specific reply shows future customers how you handle problems. The reviewer is notified when you reply, and you can edit or delete your own reply later. For wording, see how to respond to negative reviews, and for making replies work harder for your profile, see Google review replies: SEO tips for small businesses.

2. Report a review that breaks Google's policies. Reviews can be removed if they are, for example:

spam or fake (the person was never a customer)
written with a conflict of interest, such as by a competitor, a current or former employee, or someone reviewing on a competitor's behalf
off-topic (a rant that isn't about an experience with your business)
offensive, hateful, harassing or sexually explicit
sharing someone's personal information

To report one, open your Business Profile, go to your reviews, choose Report next to the review, pick the reason, and send the report. Google checks reports through its Reviews Management Tool, where you can follow the status. If Google decides the review doesn't break its policies, you can usually appeal once. Only report genuine violations. Google's Maps user-contributed content policy lists what's not allowed, and our guide to Google review rules explains them in plain English.

3. Fix the problem, then ask once whether they'd like to update their review. If you've genuinely put things right, it's reasonable to let the customer know they're welcome to update their review. Keep it to one polite message, make it clearly their choice, and offer nothing in return. For example:

Hi Sam, thanks again for giving us the chance to fix the leak last week. If you feel your Google review no longer reflects how things turned out, you're welcome to update it, but there's no obligation at all. Either way, we appreciate the feedback.

If they don't reply or don't change it, leave it there. Your public reply already tells the rest of the story.

4. Get more genuine reviews. One critical review matters much less when it sits among plenty of recent, genuine ones. Ask every customer in the same way, and never screen who gets asked based on whether they seem happy (that's called review gating, and it's against Google's policies). Our guide to getting more Google reviews covers simple methods that stay within the rules.

If keeping up with replies and review requests is what slips, Local SEO Bot can help. Every plan includes a branded review page, a printable QR code and AI review replies (which can answer 4- and 5-star reviews automatically), and the Growth plan adds email review-request campaigns. See pricing for plan details.

Key takeaways

Only the person who wrote a Google review can edit or delete it. They do it in Google Maps from Your contributions (computer) or their profile (app), using the More menu next to the review.
An edit changes the review's date to the edit date. A deletion is permanent.
If the edit or delete option is missing, check which Google account you're signed in to first.
Business owners can reply, report reviews that break Google's policies, and politely ask (once, with no incentive) whether a customer would like to update their review.

Frequently asked questions

Can you edit a Google review?

Yes, if you wrote it. Open Google Maps, go to Your contributions (or your profile in the app), open your reviews, tap or click More next to the review, and choose Edit review. You can change the stars, the text and the photos. Nobody else, including the business, can edit your review.

How do I change my Google review from 1 star to 5 stars (or the other way round)?

Follow the edit steps above. When the review opens for editing, tap the number of stars you want, update the text if it no longer matches, and post it. The review will show the date of your edit.

How do I edit my review on Google from my phone?

In the Google Maps app, tap Contribute, then View your profile, then See all reviews. Tap More next to the review and choose Edit review. If your menus look different, update the app or tap your profile picture and look for your profile or contributions.

Can I delete my Google reviews?

Yes. Any review you've written can be deleted from Google Maps: find it in your reviews, tap More, choose Delete review and confirm. There's no bulk option, so delete them one at a time. Deleting is permanent.

How do I delete a review I left on Google?

On a computer: Google Maps, then Menu, Your contributions, Reviews, More next to the review, Delete review. On a phone: the Google Maps app, then Contribute, View your profile, See all reviews, More, Delete review.

Can a business owner edit or delete my review?

No. Business owners can't change or remove a customer's review. They can reply publicly, and they can report a review to Google if they believe it breaks Google's policies. Google then decides whether it comes down.

How can I delete a Google review someone left about my business?

You can't delete it yourself. If it breaks Google's policies (spam, fake, conflict of interest, offensive or off-topic content), report it from your Business Profile. If it's a genuine but negative review, reply professionally, fix the problem if you can, and focus on getting more genuine reviews.

Is there a time limit for editing or deleting a Google review?

Google doesn't mention one. People regularly update reviews long after posting them, for example after a second visit.

Why can't I edit my Google review?

Usually because you're signed in to a different Google account from the one you used to post it. Other causes: the review is on another platform (such as Yelp or Facebook), Google didn't publish it or removed it, or your Google Maps app needs updating.